Exmouth Renovations Ltd
Last Updated: February 2026
1. Introduction
Exmouth Renovations Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.exmouthrenovations.co.uk/ (the “Site”) and use our heritage renovation and conservation services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services.
We are a data controller under UK data protection law, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information You Provide Directly
Contact Information: When you submit a quote request, contact form, or enquiry, we collect your name, email address, phone number, and postal address.
Project Details: We collect information about your property and renovation requirements, including descriptions of your project, property type, and location within Exmouth and surrounding areas.
Communication Records: We maintain records of emails, phone calls, and correspondence related to your enquiry or project.
Feedback & Testimonials: If you provide a testimonial or review, we collect and store that information (with your consent).
Payment Information: If you engage our services, we collect invoice details and payment information. Payment processing is handled by our payment processors, not directly stored on our systems.
2.2 Information Collected Automatically
Website Usage: We use cookies and similar tracking technologies to collect information about how you use our Site, including: – Pages visited – Time spent on the Site – Links clicked – Referral source – Device type and operating system – IP address and general location data
Analytics: We use Google Analytics to understand user behaviour and improve our Site. See section 5 for more information on third-party tools.
Server Logs: Our web server automatically logs IP addresses, browser type, and access times.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to enquiries, provide free quotes, and deliver heritage renovation services
- Communication: To contact you regarding your project, provide updates, and send invoices
- Marketing: To send promotional materials, newsletters, and project updates (only with your consent)
- Site Improvement: To enhance our website functionality and user experience
- Legal Compliance: To comply with legal obligations, tax requirements, and building regulations
- Fraud Prevention: To detect and prevent fraudulent activities
- Business Analysis: To understand market trends and service effectiveness
- Portfolio & Case Studies: To feature completed projects in our portfolio (only with client consent)
4. Legal Basis for Processing
Under GDPR, we process your information based on the following legal grounds:
- Contractual Necessity: Processing necessary to enter into or perform a service contract with you
- Legitimate Interests: We have a legitimate business interest in improving our services, responding to enquiries, and operating our business
- Consent: You have explicitly consented to marketing communications or testimonial use
- Legal Obligation: We must comply with tax, building regulations, and legal requirements
- Vital Interests: Protection of health and safety
5. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your information with:
Service Providers: Third-party contractors who assist us (accountants, IT support, payment processors) are bound by confidentiality agreements.
Legal Requirements: We may disclose information if required by law enforcement, court order, or legal obligation.
Consent: With your explicit consent, we may share your testimonial or case study information with third parties.
Business Transfer: If our business is sold or merged, your information may be transferred as part of that transaction.
Sub-contractors: During project delivery, we may share project details with approved sub-contractors and suppliers under strict confidentiality terms.
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
Essential Cookies: Required for website functionality (e.g., form submissions, login sessions)
Analytics Cookies: Used by Google Analytics to track user behaviour and website performance
Marketing Cookies: Used to track conversions and target relevant advertisements
Preference Cookies: Remember your preferences and settings
6.2 Third-Party Tools
Google Analytics: We use Google Analytics to monitor website traffic. Google may use this data for their own purposes. Learn more at https://policies.google.com/privacy
Contact Form Platform: Our contact forms are processed through industry-standard platforms that comply with GDPR.
Social Media Pixels: We may use Facebook Pixel and other social media tracking for analytics and advertising purposes.
You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser extension.
7. Data Retention
We retain your information for the following periods:
- Enquiries: 12 months from the last contact (unless you request deletion)
- Active Clients: Duration of service plus 7 years for accounting and legal purposes
- Testimonials: For the duration of publication, plus 2 years after removal
- Marketing Communications: Until you unsubscribe
- Website Analytics: Aggregated and anonymized after 26 months
You have the right to request deletion of your data at any time (subject to legal retention obligations).
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your information (subject to legal retention requirements)
Right to Restrict Processing: Request that we limit how we use your information
Right to Data Portability: Request your information in a portable format for transfer to another service provider
Right to Object: Object to marketing communications or certain types of processing
Right to Withdraw Consent: Withdraw consent for processing that relies on your agreement
Rights Related to Automated Decision Making: Challenge decisions made solely by automated means
To exercise any of these rights, contact us using the details in section 11.
9. Data Security
We implement industry-standard security measures to protect your personal information:
- Secure Socket Layer (SSL) encryption for website data transmission
- Password-protected access to client information
- Restricted employee access on a need-to-know basis
- Regular security audits and updates
- Secure disposal of physical documents
- GDPR-compliant data processing agreements with service providers
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. International Data Transfers
All your data is stored and processed within the UK and European Economic Area (EEA). If we transfer data internationally, we ensure appropriate safeguards are in place under GDPR Article 44-49.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Exmouth Renovations Ltd 123 Heritage Lane Exmouth, Devon, EX8 1AB United Kingdom
Phone: 01234 567 890 Email: info@exmouthrenovations.co.uk
Data Protection Officer Contact: For data protection queries, please email us with the subject line “GDPR Request” or contact our managing director.
12. Your Right to Complain
If you believe we have mishandled your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow, Cheshire, SK9 5AF Website: https://ico.org.uk/ Telephone: 0303 123 1113
13. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect information from children. If we become aware that a child has provided us with information, we will take steps to delete such information and terminate the child’s use of our services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our Site and updating the “Last Updated” date above. Your continued use of our Site constitutes your acceptance of the updated Privacy Policy.
15. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of your information. Please contact us to exercise these rights.
16. Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of linked websites. We encourage you to review their privacy policies before providing personal information.
17. Newsletter & Marketing Communications
If you subscribe to our newsletter or agree to marketing communications, we will send you information about our services, projects, and industry updates. You can unsubscribe at any time by: – Clicking the “unsubscribe” link in any marketing email – Contacting us directly at info@exmouthrenovations.co.uk – Calling us at 01234 567 890
Acknowledgment: This Privacy Policy complies with UK GDPR, the Data Protection Act 2018, ePrivacy Regulations, and other applicable UK data protection laws.
If you have any questions about our privacy practices, please don’t hesitate to contact us using the information provided above.
Exmouth Renovations Ltd – Preserving Exmouth’s Architectural Heritage