Exmouth Renovations Ltd
Last Updated: February 2026
1. Introduction and Agreement
These Terms and Conditions (“Terms”) govern the use of the website https://www.exmouthrenovations.co.uk/ (the “Site”) and the provision of heritage renovation and conservation services by Exmouth Renovations Ltd (“we,” “us,” “our,” or “Company”) to you (“Client,” “you,” or “your”).
By accessing our Site or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.
Exmouth Renovations Ltd is a company registered in England and Wales. Our registered office is at 123 Heritage Lane, Exmouth, Devon, EX8 1AB, United Kingdom.
2. Services
2.1 Services Offered
Exmouth Renovations Ltd provides specialist heritage renovation and conservation services, including but not limited to: – Heritage and listed building renovations – Listed building consent and conservation area approvals – Commercial renovations and conversions – Residential renovations and extensions – Project management and oversight – Architectural restoration and stonework – Period property refurbishment using traditional materials and methods
2.2 Scope of Services
The scope of our services for your specific project will be detailed in a separate written quotation and contract. Nothing in these Terms shall be construed as our acceptance of any project unless confirmed in writing by a representative of the Company.
2.3 Free Quote
Our free quote is a non-binding estimate based on information provided by you. Quotes are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change if project specifications change or if additional requirements are identified during site visits or project commencement.
3. Quotation and Contract Formation
3.1 Quotation Process
To receive a quotation, you must provide accurate information about your property, location, project requirements, and any relevant planning or conservation constraints. We are not responsible for inaccuracies in quotes arising from incomplete or incorrect information provided by you.
3.2 Acceptance of Quote
A quotation is an invitation to treat and does not constitute an offer to contract. Our quotation becomes a binding contract only when: – The quotation is accepted in writing by you – We issue a written confirmation of project commencement – You make the first payment in accordance with our payment terms
3.3 Contract Documentation
Once a project is confirmed, we will provide you with: – Detailed project scope and specifications – Timeline and completion schedule – Payment schedule and terms – Insurance and liability information – Health and safety requirements – Site access and facilities requirements
4. Pricing and Payment Terms
4.1 Pricing
All prices are in British Pounds Sterling (GBP) unless otherwise stated. Prices include labour and standard materials unless specified as excluded in the quotation.
Prices exclude: – VAT (Value Added Tax) at the applicable rate – Planning applications or listed building consent application fees – Unforeseen structural issues or additional works discovered during project commencement – Client-requested changes or variations to the original scope
4.2 Payment Terms
Our standard payment terms are as follows: – 50% deposit upon contract signature to secure your project date – Progress payments as detailed in the project schedule – Final payment upon project completion and client sign-off
Invoices are due for payment within 14 days of issue unless alternative arrangements have been agreed in writing.
4.3 Payment Methods
We accept bank transfers, debit cards, credit cards, and cheques. Payment details will be provided with your quotation and invoice.
4.4 Late Payment
If payment is not received within 30 days of the due date, we reserve the right to: – Suspend work on your project – Charge interest on overdue amounts at 8% per annum above the Bank of England base rate – Recover reasonable debt collection costs – Terminate the contract
4.5 Price Variations
If the scope of work changes during the project, we will provide a written quotation for additional work. Work will only proceed upon your written agreement to the additional costs.
If costs of materials or labour increase by more than 10% during the project, we reserve the right to adjust pricing with 14 days’ written notice to you.
5. Project Timeline and Completion
5.1 Start Date and Duration
The project start date and estimated completion date will be specified in our written confirmation. These dates are estimates only and are subject to: – Weather conditions – Unforeseen structural or design issues – Delays in obtaining planning permission or listed building consent – Delays caused by local authorities or third parties – Changes requested by you – Supply chain delays for specialist materials
5.2 Extensions of Time
If delays occur beyond our reasonable control, we will notify you promptly and provide a revised completion date. You acknowledge that such delays do not constitute a breach of contract.
5.3 Delay Caused by Client
If delays are caused by your actions, requests, or failure to provide access or decisions, the completion date will be extended accordingly, and you may be liable for additional costs incurred by us.
5.4 Practical Completion
The project will be deemed practically complete when: – All works specified in the contract have been substantially completed – The site is left in a clean and tidy condition – All defective work has been remedied – You have formally signed off on completion
We will provide you with a completion certificate upon practical completion.
5.5 Retention Period
A defects liability period of 12 months from practical completion applies. During this period, we will remedy any defects arising from faulty workmanship or materials at no additional cost.
6. Changes and Variations
6.1 Variation Orders
Any changes to the original scope of work must be requested in writing and approved by us before work commences. We will provide a written quotation for any variation, including any impact on timing and cost.
6.2 Unforeseen Works
If unforeseen structural issues, hidden defects, or additional work is discovered during the project, we will notify you promptly with details and costs. We will not proceed with unforeseen works without your written approval.
6.3 Cancellation of Variations
You may cancel a variation order by providing written notice before work on that variation has commenced. If work has commenced, you will be liable for costs incurred up to the point of cancellation.
7. Cancellation and Termination
7.1 Right to Cancel (Pre-Commencement)
If you wish to cancel your project before work has commenced, you must provide written notice at least 14 days in advance. Your deposit will be refunded, minus any costs we have incurred (such as site visits, design work, or material ordering).
7.2 Cancellation After Commencement
Once work has commenced on your project, cancellation fees will apply as follows: – 0-2 weeks: Loss of deposit plus 25% of remaining contract value – 2-4 weeks: Loss of deposit plus 50% of remaining contract value – 4+ weeks: Loss of deposit plus 75% of remaining contract value – Within 2 weeks of completion: 100% of remaining contract value
7.3 Termination by Company
We reserve the right to terminate the contract immediately if: – You fail to make payments when due and do not remedy the breach within 14 days of written notice – You breach these Terms and fail to remedy the breach within 7 days of written notice – You obstruct our access to the site or prevent our team from working safely – You are abusive, threatening, or aggressive towards our staff – Your conduct compromises health and safety on the project
7.4 Termination by Client
You may terminate the contract by providing written notice. Termination charges will apply as detailed in section 7.2 above.
8. Health and Safety
8.1 Site Safety
You acknowledge that construction and renovation work involves inherent risks. Our team will follow all applicable UK health and safety legislation, including the Health and Safety at Work etc. Act 1974 and the Construction (Design and Management) Regulations 2015.
8.2 Client Responsibilities
You must: – Ensure adequate site access and suitable working conditions – Inform us of any hazards or existing structural issues – Maintain adequate insurance coverage for the property – Ensure the site is clear of hazards before our team arrives – Comply with any health and safety requirements we communicate
8.3 Site Access
You must provide our team with reasonable access to the property during working hours (typically Monday-Friday, 8:00 AM – 6:00 PM, and Saturday 9:00 AM – 1:00 PM). Restricted access may result in additional costs.
8.4 Hazardous Materials
If asbestos, lead paint, or other hazardous materials are discovered, work will stop immediately. Specialist removal contractors will be engaged, and you will be liable for removal costs unless otherwise agreed.
9. Insurance and Liability
9.1 Our Insurance
Exmouth Renovations Ltd holds professional indemnity insurance and public liability insurance. Details of our insurance coverage are available upon request.
9.2 Your Insurance
You must maintain comprehensive building insurance throughout the project. We recommend that you notify your insurance provider of the renovation work and obtain written confirmation that the work is covered.
9.3 Liability Limitations
Our total liability under this contract is limited to the total contract value. We will not be liable for: – Loss of profits or business interruption – Indirect, incidental, or consequential damages – Loss of data or information – Damage caused by third parties – Acts of God or force majeure events – Damage arising from your failure to follow our instructions
9.4 Your Liability
You are liable for: – Damage to the property caused by your actions or negligence – Injury to third parties caused by hazards you created or failed to disclose – Costs arising from your breach of these Terms
10. Intellectual Property and Design
10.1 Ownership of Plans and Designs
All drawings, plans, specifications, and designs created by us remain our intellectual property. You are granted a non-exclusive license to use these materials for the purposes of your project only.
10.2 Reuse of Designs
You may not reproduce, distribute, or reuse our designs without our written permission. This includes the use of project photos or plans in marketing or promotional materials.
10.3 Use of Project Images
We may use photographs of completed projects for portfolio, marketing, and promotional purposes unless you specifically request otherwise in writing. We will respect your privacy and not identify you by name without permission.
11. Warranties and Representations
11.1 Our Warranties
We warrant that: – We have the necessary qualifications and expertise to perform the services – Work will be performed in a professional and workmanlike manner – Materials will be fit for purpose and of good quality – Work will comply with applicable building regulations and planning requirements – We hold relevant insurance and professional credentials
11.2 Defects Liability
Any defects in workmanship or materials discovered within 12 months of practical completion will be remedied at no additional cost. You must report defects in writing within 14 days of discovery.
11.3 Exclusion of Other Warranties
Except as expressly stated in these Terms, we make no other warranties or representations regarding the services. All implied warranties are excluded to the fullest extent permitted by law.
12. Dispute Resolution
12.1 Informal Resolution
If a dispute arises, we encourage you to contact us immediately to discuss the matter. Many disputes can be resolved through discussion and good faith negotiation.
12.2 Mediation
If informal resolution fails, either party may propose mediation. Both parties agree to participate in mediation before initiating formal legal proceedings. The costs of mediation will be shared equally.
12.3 Legal Proceedings
If disputes cannot be resolved through negotiation or mediation, either party may initiate legal proceedings. These Terms are governed by English law, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.
12.4 Complaints Procedure
If you wish to lodge a formal complaint, please contact us in writing with details of the complaint. We will respond within 14 days and work to resolve the matter. Our complaints procedure is available upon request.
13. Limitation of Liability
13.1 Cap on Liability
Our total aggregate liability in connection with this contract shall not exceed the total contract value paid by you.
13.2 Exclusions
We shall not be liable for: – Any indirect, incidental, special, consequential, or punitive damages – Loss of revenue, loss of profits, or loss of business opportunity – Loss of or damage to data or information – Reputational damage – Costs of substitute services
13.3 Exceptions
The limitations in this section do not apply to: – Death or personal injury caused by our negligence – Fraud or willful misconduct – Breach of data protection laws – Violations of applicable consumer protection laws
14. Confidentiality
14.1 Client Information
We treat all client information as confidential. We will not disclose your personal or project information to third parties except as necessary to perform our services or as required by law.
14.2 Site Information
Information about your property, location, and project details will be kept confidential unless you consent to its use in our portfolio or case studies.
14.3 Exceptions
We may disclose information if required by law, court order, regulatory authority, or tax authorities.
15. Use of Site
15.1 Permitted Use
You may use our Site for lawful purposes only. You agree not to: – Upload or transmit viruses, malware, or harmful code – Harass, abuse, or threaten other users or our staff – Engage in illegal activities – Infringe on intellectual property rights – Collect or track personal information of others without consent – Disrupt the normal flow of dialogue in interactive areas
15.2 Intellectual Property Rights
All content on our Site, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify content without our written permission.
15.3 User-Generated Content
If you submit comments, reviews, or testimonials, you grant us a non-exclusive, royalty-free license to use this content in our marketing and promotional materials. You represent that you have the right to grant this license and that the content does not infringe third-party rights.
16. Third-Party Links and Services
16.1 External Links
Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of linked websites. Your use of third-party sites is subject to their terms and privacy policies.
16.2 Third-Party Services
We may recommend or work with third-party service providers (architects, engineers, material suppliers, sub-contractors). We are not responsible for their work, conduct, or compliance with applicable laws. You should verify credentials and obtain separate agreements as needed.
17. Force Majeure
17.1 Definition
Force majeure events include circumstances beyond our reasonable control, such as: – Natural disasters (earthquakes, floods, severe weather) – Pandemics or epidemics – War, terrorism, or civil unrest – Supply chain disruptions – Government actions or regulations
17.2 Effect
If a force majeure event prevents or substantially delays performance of our obligations, we will: – Notify you promptly of the event and expected impact – Take reasonable steps to resume performance – Provide a revised completion date – Not be liable for delays or costs arising from the force majeure event
17.3 Termination
If a force majeure event prevents performance for more than 60 days, either party may terminate the contract. Any payments made will be refunded, minus costs incurred up to the date of termination.
18. Statutory Rights and Consumer Protection
18.1 Consumer Guarantees
Nothing in these Terms affects your statutory rights as a consumer. If you are a consumer, you are entitled to legal remedies for defective services under the Consumer Rights Act 2015 and similar legislation.
18.2 Right to Cancel (Consumer Contracts Regulations)
If you are a consumer and the contract is concluded at a distance (e.g., via telephone or email), you may have a right to cancel within 14 days. This right does not apply if work has commenced with your explicit consent.
18.3 Unfair Terms
Any term in these Terms that is unfair, unreasonable, or unenforceable under applicable law will be severed, and the remaining Terms will continue in effect.
19. Planning Permission and Listed Building Consent
19.1 Our Role
We will advise on planning and conservation requirements, but we do not guarantee that planning permission or listed building consent will be granted. You remain responsible for obtaining all necessary approvals before work commences.
19.2 Application Fees
Planning application fees and listed building consent fees are the responsibility of the Client unless otherwise agreed in writing. These fees are in addition to our quotation.
19.3 Refusal of Consent
If planning permission or listed building consent is refused, work will not commence. Our design fee may be retained to cover costs incurred in the application process unless otherwise agreed.
20. Building Regulations Compliance
20.1 Compliance
All work will comply with applicable UK Building Regulations and standards. Upon completion, a Building Regulation completion certificate will be obtained from the local authority.
20.2 Inspection Fees
Building Regulation inspection fees are included in our quotation. However, re-inspection fees arising from failed inspections or non-compliance are the responsibility of the Client.
21. Maintenance and Aftercare
21.1 Aftercare Advice
Upon completion, we will provide guidance on maintaining your renovated property, including care of traditional materials and fixtures.
21.2 Warranty Period
Our 12-month defects liability period begins from the date of practical completion. Defects must be reported in writing within 14 days of discovery.
21.3 Post-Warranty Maintenance
Any work undertaken after the 12-month warranty period is chargeable at our standard rates unless otherwise agreed.
22. Data Protection and Privacy
Your personal data will be collected, processed, and protected in accordance with our Privacy Policy (available at https://www.exmouthrenovations.co.uk/privacy-policy/). By agreeing to these Terms, you consent to our use of your data as described in our Privacy Policy.
23. Amendments and Updates
We may amend these Terms at any time by posting the updated Terms on our Site. Your continued use of our Site or services constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically for changes.
24. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.
25. Entire Agreement
These Terms, together with your signed quotation and contract, constitute the entire agreement between you and us regarding the services. No oral agreements, representations, or understandings are binding unless confirmed in writing by both parties.
26. Governing Law and Jurisdiction
These Terms are governed by English law. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from these Terms.
27. Contact Information
For questions regarding these Terms or to lodge a complaint, please contact us:
Exmouth Renovations Ltd 123 Heritage Lane Exmouth, Devon, EX8 1AB United Kingdom
Phone: 01234 567 890 Email: info@exmouthrenovations.co.uk
Business Hours: Monday–Friday: 8:00 AM – 6:00 PM Saturday: 9:00 AM – 1:00 PM
Acknowledgment: These Terms and Conditions comply with UK contract law, the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, Building Regulations, and Planning Law.
By engaging the services of Exmouth Renovations Ltd, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: February 2026
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